California compliance
California Fair Claims Settlement Practices training (CCR 2695)
Online training for California insurers, self-insureds and third-party administrators, covering the Fair Claims Settlement Practices Regulations your claims agents must be trained on.
The requirement
What section 2695.6 requires
Under California Code of Regulations, title 10, section 2695.6(b), licensees must provide thorough and adequate training on the regulations to all of their claims agents, and certify that the training took place.
Section 2695.6(a) also requires insurers to adopt and communicate written standards for the prompt investigation and processing of claims. Licensed attorneys are exempt from the training and certification requirement.
The course
What the training covers
- Section 2695.1: the preamble and the 16 claims settlement practices prohibited by Insurance Code section 790.03(h)
- Section 2695.2: definitions, including claims agent and investigation
- Section 2695.6: training, certification and written claims standards
- How the regulations apply to day-to-day claims handling
How it works
Train your whole claims team online
Enroll your staff
Buy individual seats in the California catalog, or ask us to set up a group program.
Train at any time
Claims agents take the course online and can stop and resume without losing their place.
Keep the record
Administrators see which personnel have completed the course, for your certification files.
Train your California claims staff
Start online today, or get a group program for your whole team.